FAQ
About the products
Who is behind Bellisima Co?
Our founder spent over a decade working in a dermatology department. She saw which routines held up over years and which ones people quietly abandoned after a month, and she got tired of being asked what she used and having no good answer to give. Bellisima Co is the short list she built, and every product in the line had to earn its place on it.
What skin types are Bellisima Co products suitable for?
Our products are formulated to be gentle and work well for dry, oily, combination, and sensitive skin. If your skin is highly reactive or you have a diagnosed skin condition, we recommend patch testing on your inner forearm for 24 hours before applying to your face, and checking with your dermatologist if you are unsure.
Can I use multiple Bellisima Co products together?
Yes, the line was built to layer. The full routine runs in this order: cleanse with the Purifying Foam Cleanser, apply the Advanced Snail Mucin Essence to damp skin, tap on the Intense Hydra Eye Serum, then seal everything with the Daily Repair Crème. Morning and night, about three minutes each time.
What are your products made from and where?
Every product is made in the United States in an FDA-registered facility. All formulas are free of parabens, added fragrance, and phthalates, and nothing we make is tested on animals. Full ingredient lists are published on each product page.
How long before I see results?
Hydration moves fastest. Most people notice skin feeling softer and more comfortable within the first several days. Changes in the appearance of fine lines, firmness, and texture build over four to eight weeks of daily use, because that is simply how long skin takes to respond to anything.
What is the shelf life of your products?
Unopened, our products last 12 to 24 months. Once opened, we recommend using them within 6 to 12 months for best results. Check the period-after-opening symbol on the packaging for the specific product.
Are your products safe to use during pregnancy?
Our products are made with gentle ingredients, and we still recommend checking with your healthcare provider before starting any new skincare during pregnancy or while breastfeeding. They know your situation and we do not.
Ordering and shipping
How long will my order take?
Orders are made and dispatched within 2 to 3 business days, then typically arrive within 3 to 6 business days after that. Shipping is free on orders over $50.
How can I track my order?
You will receive a confirmation email with tracking information as soon as your order ships. Use the link in that email to follow it to your door.
Can I change or cancel my order after placing it?
Contact us as quickly as you can and we will do our best. Once an order has entered production we may not be able to change it, so the sooner you reach out the better.
What should I do if my order arrives damaged or incorrect?
Email us with your order number and a photo of the item and we will send a replacement right away. You will not need to return the damaged product.
Do you ship internationally?
We currently ship within the United States only. International shipping is something we are working toward.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment is processed securely and we never store your card details.
Returns and subscriptions
What is your return policy?
Every product comes with our 60-day promise. Use it, and if your skin does not feel better, send back the container even if it is empty and we will refund you in full. Email us within 60 days of delivery to start a return and we will send instructions.
Unopened products in original packaging can be returned within 30 days for a full refund as well.
Can I subscribe to receive products regularly?
Yes. Subscribe and Save gives you 20 percent off every shipment, early access to new products, and a schedule you control. Skip a month, change the timing, or cancel any time from your account.
Is there a rewards program?
Not yet. A rewards program is something we plan to add, and subscribers will hear about it first.
Everything else
Can I find your products in physical stores?
Our products are available through our website only, which lets us control freshness and ship directly from production rather than from a shelf.
How do I contact you?
Email us at hello@bellisimaco.com or use the contact form on this site. We answer during standard US business hours, Monday through Friday, and aim to reply within one business day.